The Portuguese version is the linguistic reference text for this document. The translated versions are provided to facilitate consultation and may contain translation differences. In the event of a linguistic discrepancy, the Portuguese version will be considered to clarify the meaning of the text, without prejudice to rights granted by mandatory rules, legal information requirements in the applicable language and rules of interpretation favourable to consumers, where legally applicable.
Netwiz Systems provides dedicated channels for requests for clarification, complaints, suggestions or communications relating to its services, without prejudice to the right to use the Electronic Complaints Book and legally applicable Alternative Dispute Resolution mechanisms for consumer disputes.
You may contact Netwiz using the email address provided for requests for clarification, suggestions or communications relating to the services. This internal channel does not replace the right to use the Electronic Complaints Book where applicable.
Email: info@netwiz.pt
Essential information, organisation and main purpose. Identifying the requested platform allows us to provide a more targeted response.
In the event of a consumer dispute, the consumer may refer the matter to a legally competent Alternative Dispute Resolution entity, as applicable. The territorially competent entity may vary depending on the subject matter, location and specific circumstances of the dispute. The consumer may also consult the official list of Alternative Consumer Dispute Resolution entities published by the Portuguese Directorate-General for Consumers (Direção-Geral do Consumidor).
Area: Porto Metropolitan Area, including Santa Maria da Feira
Address: Rua Damião de Góis, no. 31, Shop 6, 4050-225 Porto
Telephone: 225 508 349 / 225 029 791
Email: cicap@cicap.pt
Website: https://www.cicap.pt
Territorially competent ADR entity.
Area: National
Consult the official list of Alternative Consumer Dispute Resolution entities.
Professional, business, institutional or B2B relations are governed by the contracts, proposals, purchase orders, Specific Conditions, SLAs, Product/Software Documentation and other conditions accepted by the parties, without prejudice to applicable mandatory legal rules.
Where applicable, consumers or users may submit a complaint through the official Electronic Complaints Book platform.
Netwiz’s internal contact does not prejudice or replace this right.
Entity: Netwiz Systems, Sociedade Unipessoal, Lda.
NIF/NIPC: 518 927 784
Registered office: Rua 25 de Abril, N.º 313, Zona Industrial do Roligo 4520-115 Santa Maria da Feira
General contact: info@netwiz.pt
Privacy and data protection: dpo@netwiz.pt
Last updated: 2 June 2026
NETWIZ SYSTEMS
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